Merge pull request #7888 from MicrosoftDocs/lucciz01-improve-scheduling-conflict-saving-appointment

AB#3029: Reorganize/move/improve articles - scheduling-conflict-saving-appointment

Author: lucciz01

support/power-platform/dataverse/email-exchange-synchronization/scheduling-conflict-saving-appointment.md

@@ -1,41 +1,40 @@
 ---
-title: Error code ExchangeSyncSchedulingConflictsError
-description: This article provides a resolution for the problem that occurs when you save appointment [appointment subject] from Exchange to Microsoft Dynamics 365.
+title: A scheduling conflict was found when saving appointment error 
+description: Solves the ExchangeSyncSchedulingConflictsError error code that occurs when saving an appointment from Exchange to Microsoft Dynamics 365.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 11/19/2024
+ms.date: 12/30/2024
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# A scheduling conflict was found when saving appointment [appointment subject] from Exchange to Microsoft Dynamics 365
+# A scheduling conflict was found when saving appointment from Exchange to Microsoft Dynamics 365
 
-This article helps you resolve the problem that occurs when you save appointment [appointment subject] from Exchange to Microsoft Dynamics 365.
+This article provides a resolution for an email server error code "ExchangeSyncSchedulingConflictsError" that occurs when saving an appointment from Exchange to Microsoft Dynamics 365.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4340070
 
 ## Symptoms
 
-When viewing the Alerts for a Mailbox record in Dynamics 365, you see the following error alert:
+The following error message is logged in the [Alerts](/power-platform/admin/monitor-email-processing-errors#view-alerts) section of a Dynamics 365 mailbox record:
 
-> A scheduling conflict was found when saving appointment [appointment subject] from Exchange to Microsoft Dynamics 365 because [user] is unavailable at this time. Do you want to ignore the conflict and save anyway?  
+> A scheduling conflict was found when saving appointment \<appointment subject\> from Exchange to Microsoft Dynamics 365 because \<user\> is unavailable at this time. Do you want to ignore the conflict and save anyway?
 >
 > **Email Server Error Code:** ExchangeSyncSchedulingConflictsError
 
-If you are viewing the Server-Side Synchronization Failures dashboard, you may see an appointment in the **Appointments, Contacts, and Tasks Failed To Sync** section with a Sync Error value of `ExchangeSyncSchedulingConflictsError`.
+If you view the [Server-Side Synchronization Failures dashboard](/support/dynamics-365/sales/troubleshoot-item-level-server-side-synchronization-issues#usage), you might see an appointment in the **Appointments, Contacts, and Tasks Failed To Sync** section with a **Sync Error** value of `ExchangeSyncSchedulingConflictsError`.
 
 ## Cause
 
-This error is logged if you track an Outlook appointment in Dynamics 365 but Server-Side Synchronization detects a scheduling conflict with another appointment you have at the same time.
+This error is logged if you track an Outlook appointment in Dynamics 365 but server-side synchronization detects a scheduling conflict with another appointment you have at the same time.
 
 ## Resolution
 
 To fix this issue, follow these steps:
 
-1. Within the Dynamics 365 web application, navigate to **Settings** and click **Email Configuration**.
-2. Click **Mailboxes**.
-3. Open your mailbox record.
-4. Click the **Alerts** section on the left side of the form.
-5. Locate the alert mentioned in the [Symptoms](#symptoms) section of this article.
-6. Move your mouse over the alert and you should see options for **Yes** or **No**.
-7. If you want the appointment to be created in Dynamics 365, click **Yes**.
-8. The next time Server-Side Synchronization processes your mailbox, the appointment should be created in Dynamics 365. This may take up to 15 minutes.
+1. Sign in to the Dynamics 365 web application as a user with the "System Administrator" role.
+1. Navigate to **Settings** > **Email Configuration**, and then select **Mailboxes**.
+1. Open your mailbox record.
+1. Select the **Alerts** section on the left side of the form.
+1. Locate the alert mentioned in the [Symptoms](#symptoms) section of this article.
+1. Move your mouse over the alert, and you should see options for **Yes** or **No**.
+1. If you want the appointment to be created in Dynamics 365, select **Yes**.
+1. The next time server-side synchronization processes your mailbox, the appointment should be created in Dynamics 365. This action might take up to 15 minutes.

support/power-platform/dataverse/toc.yml

@@ -14,6 +14,8 @@
   items:
     - name: 401 Unauthorized exception when using Server-Side Synchronization
       href: email-exchange-synchronization/exception-when-using-server-side-sync.md
+    - name: '"A scheduling conflict was found when saving appointment" error'
+      href: email-exchange-synchronization/scheduling-conflict-saving-appointment.md
     - name: An appointment is canceled or deleted during server-side synchronization
       href: email-exchange-synchronization/an-appointment-is-canceled-deleted.md
     - name: A failure occurred in CrmSecurity when approving email address
@@ -62,8 +64,6 @@
       href: email-exchange-synchronization/errorquotaexceeded-exchange-server-returned-403-error.md
     - name: ErrorSubmissionQuotaExceeded exception in mailbox
       href: email-exchange-synchronization/errorsubmissionquotaexceeded-exception.md
-    - name: ExchangeSyncSchedulingConflictsError
-      href: email-exchange-synchronization/scheduling-conflict-saving-appointment.md
     - name: Http server returned Forbidden exception
       href: email-exchange-synchronization/http-server-returned-forbidden-exception.md
     - name: Incoming emails are unexpectedly synchronized