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title: Errors When Enabling Salesforce with Server-to-Server Flow
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description: Troubleshoot errors that might occur when enabling Salesforce with a server-to-server flow in Sales app.
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ms.date: 11/20/2025
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author: sbmjais
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ms.author: shjais
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manager: shujoshi
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ms.reviewer: marrabi
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title: Errors When Enabling Salesforce in Server-to-Server Flow
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description: Troubleshoot errors that occur when you try to enable Salesforce with a server-to-server flow in the Sales app.
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ms.date: 12/16/2025
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ms.reviewer: marrabi, shjais, v-shaywood
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings
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---
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# Errors that occur when enabling Salesforce with server-to-server flow
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# Errors occur when enabling Salesforce with a server-to-server flow
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This article helps you troubleshoot errors that might occur when you try to enable Salesforce with a server-to-server flow in Sales app.
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This article helps you troubleshoot errors that occur when you try to enable Salesforce with a server-to-server flow in the Sales app.
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## Who is affected?
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, the following error message might occur:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Couldn't assign permission set because the integration user is inactive in Salesforce.
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### Cause
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that is created automatically. A permission set is then assigned to the integration user. The error occurs when the integration user is inactive in Salesforce. The permission set can't be assigned to an inactive user.
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that's created automatically. A permission set is then assigned to the integration user. The error occurs if the integration user is inactive in Salesforce. The error occurs because a permission set can't be assigned to an inactive user.
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### Resolution
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To resolve this issue:
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1. In Salesforce, search for the **Sales Integration User** user.
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2. Confirm the user is active.
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- If inactive, set the user status to active.
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- If you can't activate the user, contact [Microsoft support](/microsoft-sales-copilot/get-support).
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1. Check whether the user is active.
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1. If the user is inactive, set the user status to active. If you can't activate the user, contact [Microsoft Support](/microsoft-sales-copilot/get-support).
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## Couldn't create user because Salesforce integration license limit reached
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, the following error message might occur:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Couldn't create user because Salesforce integration license limit reached.
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### Cause
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that is created automatically. A Salesforce Integration user license is assigned to this integration user. The error occurs when the maximum number of Salesforce Integration user licenses has already been reached.
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that's created automatically. A Salesforce Integration user license is assigned to this integration user. The error occurs if the maximum number of Salesforce Integration user licenses is reached.
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### Resolution
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To resolve this issue, check if the maximum number of Salesforce Integration user licenses has been reached. If so, you need to reassign existing integration users to other licenses or purchase more licenses.
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To resolve this issue, check whether you reached the maximum number of Salesforce Integration user licenses. If you reached the maximum, reassign existing integration users to other licenses, or purchase more licenses.
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To check the number of integration user licenses available in your Salesforce organization:
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1. Sign in to Salesforce as an administrator.
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2. Go to **Setup** > **Company Settings** > **Company Information**.
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1. Go to **Setup** > **Company Settings** > **Company Information**.
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3. Under **User Licenses**, check the number of available **Salesforce Integration** licenses under the **Remaining Licenses** column. If the number is **0**, you need to deactivate existing integration users or change their licenses to other types. You can also purchase more licenses.
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1. Under **User Licenses**, check the number of available **Salesforce Integration** licenses in the **Remaining Licenses** column. If the number is **0**, deactivate existing integration users or change their licenses to other types. You can also purchase more licenses.
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## Unexpected errors when enabling Salesforce with a server-to-server flow
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## Errors when enabling Salesforce with a server-to-server flow
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, you might receive one of the following error messages:
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When you try to enable Salesforce with a server-to-server flow, you receive one of the following error messages:
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> Couldn't get deployment status due to incorrect ID format.
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> Couldn't find the connected app.
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> Couldn't get user license ID is missing to create connection user.
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> Couldn't fully remove connection data from Dataverse. Contact Sales support to request manual cleanup.
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> Couldn't complete the connected app or permission set deployment to Salesforce. Try again.
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-> Couldn't get deployment status due to incorrect ID format.
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-> Couldn't find the connected app.
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-> Couldn't get user license ID is missing to create connection user.
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-> Couldn't fully remove connection data from Dataverse. Contact Sales support to request manual cleanup.
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-> Couldn't complete the connected app or permission set deployment to Salesforce. Try again.
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-> Couldn't complete the connected app deployment to Salesforce. Try again.
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-> Couldn't complete the permission set deployment to Salesforce. Try again.
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> Couldn't complete the connected app deployment to Salesforce. Try again.
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> Couldn't complete the permission set deployment to Salesforce. Try again.
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### Cause
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that is created automatically. A permission set is then assigned to the integration user. In this process, some unexpected errors might occur.
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that's created automatically. A permission set is then assigned to the integration user. During this process, errors occur.
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### Resolution
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To resolve this issue, retry the operation. If the issue persists, gather the error details and contact [Microsoft support](/microsoft-sales-copilot/get-support).
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> [!NOTE]
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> You might encounter an error message that's not listed above. This issue can happen for several reasons. For example, your Salesforce organization might have a validation rule that requires specific values for user records. If this prevents the integration user from being created, try temporarily disabling the validation rule. Once the integration user is created, you can re-enable the rule.
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To resolve this issue, retry the operation. If the problem continues, gather the error details, and contact [Microsoft Support](/microsoft-sales-copilot/get-support).
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## No changes were made
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, the following error message might occur:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> No changes were made.
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### Cause
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that is created automatically. A permission set is then assigned to the integration user. The error occurs when the same permission set has already been assigned to the user.
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that's created automatically. A permission set is then assigned to the integration user. The error occurs if the same permission set is already assigned to the user.
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### Resolution
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To resolve this issue, check for any manual changes to the connected app or profiles with the `CopilotForSales` prefix. If the changes were unintentional, revert them. Otherwise, retry the operation. If the issue continues, contact [Microsoft support](/microsoft-sales-copilot/get-support).
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To resolve this problem, check for any manual changes to the connected app or profiles that have the `CopilotForSales` prefix. If you find unintentional changes, revert them. Otherwise, retry the operation. If the problem continues, contact [Microsoft Support](/microsoft-sales-copilot/get-support).
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## The profile name is already in use. Pick a different name or rename the existing profile in Salesforce
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, the following error message might occur:
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> The profile name is already in use. Pick a different name or rename the existing profile in Salesforce.
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### Cause
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During the Salesforce server-to-server flow setup, a profile named **Sales Integration Profile**is created in the Salesforce organization. The error occurs when a profile with the same name already exists, preventing the creation process.
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During the Salesforce server-to-server flow setup, the process creates a profile that's named **Sales Integration Profile** in the Salesforce organization. The error occurs if a profile that has the same name already exists. This situation prevents you from creating a new profile.
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### Resolution
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To resolve this issue, check if a profile with the same name already exists in the Salesforce organization. If it was created before enabling the server-to-server flow, rename the existing profile and try again. If the profile wasn't created previously, contact [Microsoft support](/microsoft-sales-copilot/get-support).
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To resolve this issue, check whether a profile that has the same name already exists in the Salesforce organization. If you created the profile before you enabled the server-to-server flow, rename the existing profile, and then try again. If you didn't create the profile, contact [Microsoft Support](/microsoft-sales-copilot/get-support).
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## Required fields are missing
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### Symptoms
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When you try to enable Salesforce with a server-to-server flow, you receive the following error message:
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> Required fields are missing: \<FieldNames\>
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### Cause
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During the Salesforce server-to-server flow setup, a connected app is deployed to the Salesforce organization. The connected app is associated with an integration user that's created automatically. This error occurs if custom validation rules for user creation prevent the integration user from being automatically created in Salesforce.
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### Resolution
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To resolve this issue:
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1. Temporarily disable the custom validation rules for user creation. To make this change, go to **Setup** > **Object Manager** > **User** > **Validation Rules**.
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1. Try again to set up the Salesforce connection in the [Sales app admin settings](/microsoft-sales-copilot/connect-agent-datasource).
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1. After the Salesforce connection is set up and the integration user is created, re-enable your validation rules.
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## More information
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If your issue is still unresolved, go to the [Sales in Microsoft 365 Copilot - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.
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If your problem isn't resolved, go to the [Sales in Microsoft 365 Copilot - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with experts.
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