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support/azure/virtual-machines/windows/bad_pool_header.md renamed to support/azure/virtual-machines/windows/bad-pool-header.md

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---
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title: Bug Check 0x00000019 - BAD_POOL_HEADER
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description: Provides solutions to an issue where an Azure virtual machine (VM) experiences the BAD_POOL_HEADER bug check (0x00000019).
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ms.date: 06/18/2025
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ms.date: 06/19/2025
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ms.reviewer: cwhitley
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ms.service: azure-virtual-machines
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ms.collection: windows
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ms.custom: sap:My VM is not booting
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---
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# Bug check 0x00000019 - BAD_POOL_HEADER
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# Azure Windows VM displays bug check 0x00000019 - BAD_POOL_HEADER
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**Applies to:** :heavy_check_mark: Windows VMs
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## Cause
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The pool is already corrupted at the time of the current request.
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This may or may not be due to the caller.
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A dump analysis is required to identify from where or what is causing the pool corruption.
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This issue occurs because the pool is already corrupted at the time of the current request. This corruption might or might not be due to the caller. A detailed dump analysis is necessary to determine the source or cause of the pool corruption.
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## Collect a memory dump for troubleshooting
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If you experience this error, [collect an OS memory dump file](./collect-os-memory-dump-file.md) and then [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot) for Azure support to troubleshoot and diagnose the issue.
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If you experience this issue, [collect an OS memory dump file](./collect-os-memory-dump-file.md) and then [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot) for Azure support to troubleshoot and diagnose the issue.
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[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

support/azure/virtual-machines/windows/interrupt-request-line-not-less-equal.md

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ms.custom: sap:My VM is not booting
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# VM startup is stuck on bug check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
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# Azure Windows VM displays bug check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
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**Applies to:** :heavy_check_mark: Windows VMs
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support/azure/virtual-machines/windows/toc.yml

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href: applying-group-policy-shortcuts-policy.md
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- name: Azure VM startup hangs at "Applying Software Installation policy"
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href: applying-software-installation-policy.md
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- name: Azure VM startup hangs at "IRQL_NOT_LESS_OR_EQUAL"
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- name: Bug Check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
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href: interrupt-request-line-not-less-equal.md
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- name: Bug Check 0x00000019 - BAD_POOL_HEADER
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href: bad_pool_header.md
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- name: Bug check 0x00000019 - BAD_POOL_HEADER
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href: bad-pool-header.md
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- name: Troubleshoot Windows VM OS with missing boot manager
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href: os-bootmgr-missing.md
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- name: OS isn't found

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