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support/entra/entra-id/user-prov-sync/services-sync-not-start.md

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title: Microsoft Entra Connect services don't start
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description: Describes an issue that prevents Microsoft Entra Connect services from starting. Provides a resolution.
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ms.date: 02/28/2024
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ms.date: 03/04/2025
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ms.reviewer: riantu, nualex, reviei, v-leedennis
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ms.service: entra-id
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ms.custom: sap:Microsoft Entra Connect Sync
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1. If you made any changes to the local group policy or domain group policy, restart the computer to apply the changes.
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## Solution 2: Troubleshoot error messages in Event Viewer logs
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## Solution 2: Troubleshoot error messages using Event Viewer
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You can also try to find and fix the problem by scanning the Application and System logs for directory synchronization events. All directory synchronization logging is viewable in Event Viewer. For details, see [Troubleshoot other error messages](installation-configuration-wizard-errors.md#troubleshoot-other-error-messages).
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You can also try to find and fix the problem by scanning the **Application** and **System** logs in Event Viewer for directory synchronization events. For more information, see [Troubleshoot other error messages](installation-configuration-wizard-errors.md#troubleshoot-other-error-messages).
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## Solution 3: Check the Microsoft Azure AD Sync (ADSync) service account
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## Solution 3: Check the Microsoft Entra ID Sync synchronization service (ADSync) service account
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If solutions 1 and 2 don't resolve the issue, verify the status of your custom ADSync service account. Ensure that the account isn't expired or disabled, doesn't have "User must change password at next logon" enabled, and that its password isn't expired. If the password was changed, use the Services.msc console to update the ADSync service account password.
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If solutions 1 and 2 don't resolve the issue, verify the status of your custom ADSync service account. Ensure that the account isn't expired or disabled, it doesn't have **User must change password at next logon** enabled, and its password isn't expired. If the password was changed, use the Services.msc console to update the ADSync service account password.
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For information on other types of Windows service accounts, refer to [ADSync service account](/entra/identity/hybrid/connect/concept-adsync-service-account) documentation.
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For more information about other types of Windows service accounts, see [ADSync service account](/entra/identity/hybrid/connect/concept-adsync-service-account).
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[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

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