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Copy file name to clipboardExpand all lines: Office/Client/office-suite-issues/errors-when-office-add-ins-start.md
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@@ -31,14 +31,14 @@ When Microsoft Office tries to start an Office add-in that uses a task pane, an
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:::image type="content" source="media/errors-when-office-add-ins-start/office-add-in-information-bar.png" alt-text="Screenshot of the information bar displayed at the top of the task pane.":::
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> [!IMPORTANT]
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> This kind of error is generated by Office, not by the add-in. Unless the error message explicitly states otherwise, users should **not**contact the add-in provider. They should contact their Microsoft 365 administrator, instead.
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> This kind of error is generated by Office, not by the add-in. Unless the error message explicitly states otherwise, you shouldn't contact the add-in provider. Contact your Microsoft 365 administrator instead.
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The following table lists the most common error messages that cause users to mistakenly contact the add-in provider.
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| Error text | Explanation |
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|---|---|
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|This Add-in uses features not supported by its add-in catalog.|For more information about this error, see [Deploy and publish Office Add-ins](/office/dev/add-ins/publish/publish#additional-publication-methods-for-the-add-in-only-manifest).|
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|We can't load this Add-in because its source catalog is not supported on your device.|For more information about this error, see [Deploy and publish Office Add-ins](/office/dev/add-ins/publish/publish#additional-publication-methods-for-the-add-in-only-manifest).|
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|Add-ins are disabled in this version of Word, Excel, and PowerPoint. Buy Microsoft 365 to enable add-ins.|The user opened an Office document and add-in in a non-subscription or reduced functionality version of Office, but the add-in uses Office features that are not supported in the user’s version.|
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|Office 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins. <br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins.<br/><br/>Office 365 has been configured to prevent individual acquisition and execution of Add-ins from Microsoft AppSource.<br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of Add-ins from Microsoft AppSource.<br/><br/>Office 365 has been configured to prevent individual acquisition and execution of add-ins.<br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of add-ins.|These are all versions of the same error message. In addition to the situation that’s mentioned in the error text, this message is displayed in the following situation:<br/><br/>If user A installs an add-in to a document, and user B, who doesn't have permissions to that add-in, then opens the document, user B receives this error message.|
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|Add-ins are disabled in this version of Word, Excel, and PowerPoint. Buy Microsoft 365 to enable add-ins.|You opened an Office document and add-in in a nonsubscription or reduced functionality version of Office, but the add-in uses Office features that aren't supported in this version.|
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|Office 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins. <br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of Office Store Add-ins.<br/><br/>Office 365 has been configured to prevent individual acquisition and execution of Add-ins from Microsoft AppSource.<br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of Add-ins from Microsoft AppSource.<br/><br/>Office 365 has been configured to prevent individual acquisition and execution of add-ins.<br/><br/>Microsoft 365 has been configured to prevent individual acquisition and execution of add-ins.|These error messages are all versions of the same error message. In addition to the situation that is mentioned in the error text, this message is displayed in the following situation:<br/><br/>If you install an add-in to a document, and another user who doesn't have permissions to that add-in, then opens the document, the other user receives this error message.|
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|We can't start this add-in because it isn't set up properly.|For more information about this error, see [Deploy and publish Office Add-ins](/office/dev/add-ins/publish/publish#additional-publication-methods-for-the-add-in-only-manifest).|
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