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support/dynamics-365/sales/troubleshoot-ai-agents-issues.md

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title: Troubleshoot Activation Issues With Dynamics 365 Sales AI Agents
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description: Solves activation issues related to Sales Qualification Agent and Opportunity Research Agent in Microsoft Dynamics 365 Sales.
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author:
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ms.author: pachatte
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ms.reviewer: aam, lavanyakr
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ms.author:
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ms.reviewer: aam, lavanyakr, pachatte
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ms.date: 08/14/2025
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ms.custom:
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---
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If the query returns no results or if `softdeletestatus` is set to **1**, the issue is related to the Power Automate flow.
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[Learn more about callbackregistration EntityType](/power-apps/developer/data-platform/webapi/reference/callbackregistration?view=dataverse-latest).
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[Learn more about callbackregistration EntityType](/power-apps/developer/data-platform/webapi/reference/callbackregistration).
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## Solution
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