PR feedback

Author: haywoodsloan

support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/cyberark-connection-not-supported.md

@@ -5,19 +5,19 @@ ms.reviewer: iomimtso, iopanag, v-shaywood
 ms.custom: sap:Desktop flows\UI or browser automation
 ms.date: 11/20/2025
 ---
-# CyberArk connections aren't supported for RDP automation
+# RDP automation fails to connect to a machine through CyberArk
 
-This article helps you resolve an issue in which you can't connect to a device (computer or virtual machine) through CyberArk when you use Remote Desktop Protocol (RDP) automation in Microsoft Power Automate for desktop.
+This article helps you resolve an issue in which you can't connect to a machine through CyberArk when you use Remote Desktop Protocol (RDP) automation in Microsoft Power Automate for desktop.
 
 ## Symptoms
 
-When you try to connect to a device through CyberArk by using RDP automation, the Power Automate agent for virtual desktops doesn't establish communication with Power Automate for desktop, and you receive the following error message:
+When you try to connect to a machine through CyberArk by using RDP automation, the Power Automate agent for virtual desktops doesn't establish communication with Power Automate for desktop, and you receive the following error message:
 
 > A device attached to the system is not functioning.
 
 :::image type="content" source="media/cyberark-connection-not-supported/rdp-connection-failed.png" alt-text="The error message that you receive when you try to connect through CyberArk.":::
 
-However, when you connect directly to the device by using RDP without CyberArk, the connection works as expected, and Power Automate for desktop successfully communicates with the agent.
+However, when you connect directly to the machine by using RDP without CyberArk, the connection works as expected, and Power Automate for desktop successfully communicates with the agent.
 
 ## Cause
 
@@ -27,7 +27,7 @@ CyberArk creates a nested remote connection path. This condition interferes with
 
 To resolve this issue:
 
-- Use a direct RDP connection to the target device instead of connecting through CyberArk.
-- Make sure that the Power Automate agent for virtual desktops is running and correctly registered on the device.
+- Use a direct RDP connection to the target machine instead of connecting through CyberArk.
+- Make sure that the Power Automate agent for virtual desktops is running and correctly registered on the machine.
 
 [!INCLUDE [Third-party disclaimer](../../../../../includes/third-party-disclaimer.md)]

support/power-platform/power-automate/toc.yml

@@ -95,8 +95,6 @@ items:
             href: desktop-flows/ui-automation/cannot-access-java-application-elements.md
           - name: Clicking elements doesn't work during runtime
             href: desktop-flows/ui-automation/ui-rdp-automation/no-clicks-on-runtime.md
-          - name: CyberArk connections aren't supported for RDP automation
-            href: desktop-flows/ui-automation/ui-rdp-automation/cyberark-connection-not-supported.md
           - name: Focus window action can't bring a window to focus
             href: desktop-flows/ui-automation/focus-window-action-not-working.md
           - name: Failed to get UI element
@@ -105,6 +103,8 @@ items:
             href: desktop-flows/ui-automation/ui-automation-action-fails-errors.md
           - name: Interactions with RDP or Citrix applications take a long time and fail
             href: desktop-flows/ui-automation/ui-rdp-automation/interactions-with-rdp-citrix-takes-long-and-fails.md
+          - name: RDP automation fails to connect to a machine through CyberArk
+            href: desktop-flows/ui-automation/ui-rdp-automation/cyberark-connection-not-supported.md
           - name: Set drop-down list value in window/on web page action fails
             href: desktop-flows/ui-automation/set-drop-down-list-value-fails.md
           - name: UI element highlighting or hovering issues in virtual desktops