typo fix and improve the Acrolinx score

Author: lucciz01

support/dynamics-365/customer-service/cases-or-incidents/icons-and-colors-not-displaying-in-case-views.md

@@ -30,7 +30,7 @@ To restore the missing icons and colors in Dynamics 365 case views, follow these
 4. Select **Switch to classic** to access the classic interface.
 5. In the classic interface, go to **Entities** > **Case**.
 6. On the **Case** page, find and open the **Controls** section.
-7. Ensure that you are using the **Power Apps grid control** for the Case entity.
+7. Ensure that you're using the **Power Apps grid control** for the Case entity.
 8. Verify that the **Customizer Control** field is set to the following value:
 
    - **MscrmControls.CustomCellControl.CustomCellControl**

support/dynamics-365/customer-service/knowledge-management/knowledge-articles-not-supporting-multilingual-search.md

@@ -10,14 +10,14 @@ ms.custom: sap:Knowledge Management, DFM
 ---
 # Knowledge articles not supporting multilingual search
 
-This article provides troublshooting steps for the issues where knowledge articles originally authored in English are sometimes not discoverable using search terms in other languages, such as Chinese.
+This article provides troubleshooting steps for the issues where knowledge articles originally authored in English are sometimes not discoverable using search terms in other languages, such as Chinese.
 
 ## Symptoms
 
 You might encounter the following issues when searching knowledge articles in Dynamics 365 Customer Service:
 
 - Knowledge articles authored in English aren't consistently discoverable using search terms in other languages (for example, Chinese.)
-- Some articles are successfully retrieved using multilingual search terms, while others are not.
+- Some articles are successfully retrieved using multilingual search terms, while others aren't.
 
 ## Cause
 

support/dynamics-365/customer-service/omnichannel-for-customer-service/outbound-dialer-enhancements-not-displaying-all-phone-numbers.md

@@ -1,20 +1,20 @@
 ---
 title: Outbound Dialer Enhancements Not Displaying All Phone Numbers
-description: Resolves an issue where only the business phone number is displayed for contacts or accounts when you using the enhanced outbound dialer in Microsoft Dynamics 365 Customer Service.
+description: Resolves an issue where only the business phone number is displayed for contacts or accounts when you use the enhanced outbound dialer in Microsoft Dynamics 365 Customer Service.
 ms.reviewer: srubinstein
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
 ms.date: 04/18/2025
 ms.custom: sap:Voice channel, DFM
 ---
-# Outbound dialer enhancements doesn't display all phone numbers
+# Enhanced outbound dialer doesn't display all phone numbers
 
 This article addresses an issue where the enhanced outbound dialer experience doesn't display all available phone numbers associated with contacts or accounts in Dynamics 365 Customer Service.
 
 ## Symptoms
 
-When you use the [enhanced outbound dialer](/dynamics365/release-plan/2023wave2/service/dynamics365-customer-service/improvements-call-dialer) in Dynamics 365 Customer Service, only the business phone number is displayed for contacts or accounts. Other phone numbers, such as those entered in the mobile phone field, aren't shown, even if they are available in the system.
+When you use the [enhanced outbound dialer](/dynamics365/release-plan/2023wave2/service/dynamics365-customer-service/improvements-call-dialer) in Dynamics 365 Customer Service, only the business phone number is displayed for contacts or accounts. Other phone numbers, such as those entered in the mobile phone field, aren't shown, even if they're available in the system.
 
 ## Cause
 

support/dynamics-365/customer-service/service-level-agreements/sla-timer-continues-when-closed-case-reopen.md

@@ -14,11 +14,11 @@ This article provides guidance on how to restart the SLA timer when a closed cas
 
 ## Symptoms
 
-When a case is closed and subsequently reopened in Dynamics 365 Customer Service, the [SLA timer](/dynamics365/customer-service/administer/add-timer-control-case-form-track-time-against-sla) continues from the previous time instead of restarting from the beginning. You expect the SLA timer to reset and start anew upon reopening the case.
+When a case is closed and then reopened in Dynamics 365 Customer Service, the [SLA timer](/dynamics365/customer-service/administer/add-timer-control-case-form-track-time-against-sla) continues from the previous time instead of restarting from the beginning. You expect the SLA timer to reset and start anew upon reopening the case.
 
 ## Cause
 
-The SLA timer doesn't automatically restart upon reopening a closed case. By default, it continues to run, accounting for holiday hours, non-business hours, and pause time, while projecting SLA warning or failure time.
+The SLA timer doesn't automatically restart upon reopening a closed case. By default, it continues to run, accounting for holiday hours, nonbusiness hours, and pause time, while projecting SLA warning or failure time.
 
 ## Resolution
 

support/dynamics-365/customer-service/toc.yml

@@ -240,10 +240,10 @@
           href: omnichannel-for-customer-service/social-data-sync.md
     - name: Voice channel
       items:
+        - name: Enhanced outbound dialer doesn't display all phone numbers
+          href: omnichannel-for-customer-service/outbound-dialer-enhancements-not-displaying-all-phone-numbers.md
         - name: Incoming voice calls with long greeting messages cause connection delays
           href: omnichannel-for-customer-service/greeting-message-delay-agent-connection.md
-        - name: Outbound dialer enhancements doesn't display all phone numbers
-          href: omnichannel-for-customer-service/outbound-dialer-enhancements-not-displaying-all-phone-numbers.md
         - name: Use diagnostic messages to troubleshoot call issues
           href: omnichannel-for-customer-service/use-diagnostic-messages-in-call-issues.md
     - name: WhatsApp via Twilio