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support/power-platform/dataverse/email-exchange-synchronization/an-appointment-is-canceled-deleted.md

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@@ -3,7 +3,7 @@ title: Appointment cancellation issue with server-side synchronization in Dynami
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description: Provides a solution to an issue where an appointment is canceled or deleted unexpectedly when using server-side synchronization.
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ms.author: dmartens
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author: DanaMartens
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ms.date: 12/26/2024
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ms.date: 12/31/2024
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ms.custom: sap:Email and Exchange Synchronization
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---
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# An appointment is canceled or deleted unexpectedly during server-side synchronization
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## Resolution
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To solve this issue, a configurable setting was introduced that allows you to modify this behavior. You can change the `DistinctPhysicalAndLogicalDeletesForExchangeSync` setting to **True** using one of the following tools:
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As an administrator, you can modify this behavior by changing the `DistinctPhysicalAndLogicalDeletesForExchangeSync` setting to **True** using one of the following tools:
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1. [Organization Settings Editor](https://github.com/seanmcne/OrgDbOrgSettings/releases)
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1. [Organization Settings Editor](https://github.com/seanmcne/OrgDbOrgSettings/releases). For more information about how to use the tool to edit the setting, see [Environment database settings](/power-platform/admin/environment-database-settings).
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2. [OrgDBOrgSettings tool for Microsoft Dynamics 365](https://support.microsoft.com/topic/orgdborgsettings-tool-for-microsoft-dynamics-crm-20a10f46-2a24-a156-7144-365d49b842ba)
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By updating this setting, you can manage how deletions are handled during synchronization and prevent unexpected cancellations of appointments.

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