Edits

Author: v-tappelgate

support/windows-365/windows-365-bcdr-known-issues.md

@@ -7,24 +7,26 @@ ms.topic: troubleshooting-known-issue
 ms.service: windows-365
 ms.custom:
   - pcy:WinComm User Experience
-  - sap:
+  - sap:Windows 365 Enterprise Edition\Cloud PC Recovery\Disaster Recovery Issues
 ---
 # Windows 365 BCDR known issues
 
 ## Summary
 
-This article addresses a known issue related to Windows 365 Business Continuity and Disaster Recovery (BCDR) scenarios.
+This article addresses a known issue that's related to Windows 365 Business Continuity and Disaster Recovery (BCDR) scenarios.
 
-## classic Outlook corruption after disaster recovery failback and failover
+## Classic Outlook is corrupted after disaster recovery failback and failover
 
 This issue occurs when the Outlook offline cache becomes corrupted after restoring a Cloud PC from a snapshot during a disaster recovery failover or upon failing back to the primary region post-disaster. Users may encounter an error message when starting Outlook.
 
 The root cause lies in the synchronization process between the client and server. During a failover, the client and server become out of sync because the client on the snapshot reflects a past state relative to the server's current status. Although no data is lost, the process of re-synchronizing the Offline Storage Table (OST) file can take time.
 
-### Solution
+### Workaround
 
-To resolve this issue, follow these steps:
-1. **Short-term solution**:Delete the OST file on the Cloud PC after completing a failover or failback. This action forces Outlook to rebuild the offline cache of the mailbox, along with the search index. No user data will be lost during this process.
-2. **Long-term solution**:Switch to the new Outlook app. The new Outlook app uses a different caching mechanism that eliminates this synchronization issue.
+After you complete a failover or failback operation, delete the Cloud PC's OST file. 
 
-By applying these troubleshooting measures, you can address the issue and ensure smoother operation of Outlook in disaster recovery scenarios.
+This action forces Outlook to rebuild the search index and the offline cache of the mailbox. No user data is lost during this process.
+
+### Resolution
+
+Switch to the new Outlook app. The new Outlook app uses a different caching mechanism that eliminates this synchronization issue.